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SASSOON® TECHNICAL SUPPORT & FAQs

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Answers to Frequently Asked Questions are listed in the links below...

Purchasing Sassoon products

A1: Ways to purchase Sassoon products
A2: How can I purchase one font?
A3: Is there a list of Authorized Distributors?
A4: Where can I get moveable Sassoon letters in wood, plastic or magentized?
A5: Is there a list of books authored Dr. Rosemary Sassoon?
A6: Are fonts offered on eBay or other auction sites?

Shopping via Kagi secure payment pages

B1: Making payments via Kagi secure webserver
B2: Kagi online order page keyword and required field
B3: Making miscellaneous payments via the Kagi secure server
B4: I cannot remove the VAT charge from my order!

Delivery problems

C1: I received my 'Thanks for your purchase' email but where is the download link?
C2: I clicked my product download link. Now what happens?
C3: Can I download a sample 'Installer' as a test?
C4: I received a ZIP, SIT or SITX file attachment how can I access its contents?
C5: I have problems receiving the email attachment. What shoud I do?

'Sassoon Installer' CD unlocking help

D1: CD v3.0-4.1-Win 98, 2000, ME, NT, XP/Mac OS 8.5-9.2 & 10.x
D2: CD v4.2-Win 98, 2000, ME, NT, XP/Mac OS 8.5-9.2 & 10.x
D3: CD v4.3, 4.3.1-Win 2000, ME, NT, XP/Mac OS 10.x

Sassoon fonts installation

E1: Installing Windows fonts
E2: Installing Mac OS fonts

Sassoon fonts alternative letters

F1: Why are there two versions of Sassoon fonts?
F2: Alternative letter keyboard positions
F3: Accessing alternative letters from Desktop keyboards
F4: Accessing alternative letters from Laptop keyboards

Sassoon products for OEMs

G1: Can we bundle or embed your fonts for our product?

Sassoon fonts letterforms

H1: Why are there no tram lines in Sassoon fonts?
H2: Why are there no 'entry strokes' in Sassoon fonts?

Sassoon Joiner and Sassoon Cambridge Joiner

Version 1 - 2.1
J1: How do I get joined text into other application's documents?
J2: What are differences between Sassoon Joiner and Sassoon Cambridge Joiner programs?
J3: "Join" produces gobbledegook. How can I get correctly joined text?
J4: I get an error after installing. How can I fix the File Type association?
J5: My fonts are in Arial and don't join. How can I fix this?
Version 3.0
J6: Where can I report bugs, problems or comments?

Sassoon products at Curriculum Online

K1: Curriculum Online and Electronic Learning Credits
K2: Where is the Curriculum Online website
K3: Where is Sassoon Joiner on the Curriculum Online website

Sassoon fonts troubleshooting

L1: Fonts are no longer working on my new Operating System!

Support for installation and use of products

M1: Installation instructions are included with each Product.
Our online FAQ pages are also there to assist you, which should answer all your questions.
If these instructions do not solve your problem, you may contact us to decide which level of further support is required. You will then be asked to purchase the appropriate support option.

Paid technical support options

N1: AFTER initial successful installation of products, the first 5 minutes telephone support is free to establish what level of support is required.
Paid for support options will then be available to solve your problem.

Refunds and Returns

O1: What is the refund and return policy?

Enquiries about future developments, research and educational matters to:
Dr. Rosemary Sassoon,
34 Witches Lane, Riverhead,
Sevenoaks,
KENT TN13 2AX
Telephone 01732 452 912
Email: rsassoon@macunlimited.net

The Type Designer Adrian Williams is Dr. Sassoon's partner in the Sassoon fonts project, responsible for the development and production of the typefaces.

Font sales, custom font making and technical support for Sassoon font products to:
Adrian Williams Design Ltd,
44 Mill Lane,
Merstham,
Redhill,
SURREY RH1 3HQ
Telephone/Fax: 01737 643300
dFax (received by computer): 0870 0515681
Email: adrian@clubtype.co.uk



Club Type products by Adrian Williams Design Ltd. Last updated 5 June 2008
Webmaster: adrian@clubtype.co.uk