Technical support options

Installation instructions are included with each Product.
Our online FAQ pages are also there to assist you, which should answer all your questions.

Users are reminded that it is their responsibility to make adequate back-up of purchased
products, including safe storage of CDs, passwords or Serial Numbers to access products.
Internet downloaded software should be backed-up immediately after first successful installation.

If software from download links is lost and no back-up available,
the Technical Support 'Per call' charge applies.
We will then send an email containing a 'download link' to the product.

If passwords or serial numbers are resupplied,
the Technical Support 'Per call' charge applies.
If CD is lost, production of password or Serial Number sent to you to unlock items is required.
We will then send an email containing a 'download link' to the product.
The Technical Support 'Per call' charge applies.
We no longer supply CD delivery service. Delivery is only by download link.
If CD AND password(s) are lost, the Full Product charge applies.
We will then send an email containing a 'download link' to the product.

After purchase
To track the progress of an order, please use the Kagi Order Tracking System.

You may contact us for advice. The first 5 minutes of telephone support (01737 643300)
or email advice is free, to establish what further level of support is required.

If further support is necessary, please purchase one of the Technical Support options below
to solve your problem.

TECHNICAL SUPPORT
Choose this option to have lost passwords resent, a download link sent
or if you need help reinstalling your software:

Per call: £10 +VAT. Charge covers anything that can be resolved with one phone call,
email or fax, including re-supply of lost Passwords Serial Numbers or Download links.
Per issue: £25 +VAT. Charge includes all telephone calls, faxes,
emails and correspondence relating to that issue until resolved.

Kagi accepts the following methods of payment:
Cheques, Cash, Money Orders. Major Credit and Debit cards.
Wire Transfers (BACS), PayPal. All processed securely online.

Purchase Orders are a matter for your internal administration and do not
constitute a payment. Please choose one of the available payment methods above.

Please contact us when your payment has been confirmed by email
and be ready at your computer to receive advice.

FULL PRODUCT
Choose this option if the CD to unlock your purchase is not available.
Also choose this option if a back-up of your purchase is not available.
Entitles User to receive free advice up to the point of successful installation.

Last updated 1 April 2011